Ian is Jackpine’s resident KB Technical Writer and an itinerant Systems Engineer. Ian started out as an English Teacher, and after acquiring a Technical Writer position, continued to pick up more technical roles, graduating from IT Support, to Software Tester, to Systems Engineer. Prior to joining Jackpine, he was the lead software tester on critical programs within DHS in Washington DC. He spent significant time automating previously manual processes and convincing leadership to invest in Chaos Engineering. He holds a B.A. in Technical Writing from Virginia Tech.
on October 29, 2020